Tracy Holmes-Williams is a dedicated trolley operator for the Southeastern Pennsylvania Transportation Authority, which serves approximately 750,000 customers each workday.
But on this particular trolley, riders get to hear from a driver who just wants to brighten their day. Tracy is committed to spreading positivity by placing motivational placards, notes, and messages along the inside of the trolley.
She even sends heart signals to her co-workers on passing trolleys. And spends extra time decorating the trolley with uplifting messages like "Have a wonderful day!" and "Smile, and the whole world smiles with you."
No matter what kind of day her riders are having, she wants to send a positive message.